![]() ![]() ![]() You can zip up the genarated files and send them to me to if there is no problem to send us the file (or the url) you are trying to open with Word we can also check in our lab and try to repo the issue. Either deactivate the extension or permanently remove it. You will see the file with 'filename.dotm' extension. ![]() Now click on the Add-Ins option and choose the add-in that you want to disable. Select the Ribbon and open Developer option from the tab. If word crashes then Windows will generate a crash dump file (in this folder %LOCALAPPDATA%\CrashDump) of the issue that we would dig into it to find the real problem and fix it as soon as posible. Open Word application and navigate to Preferences. You will need to turn the AntiExpoit on and it would be better if you restart you competer before you test the issue again. Intro What to do when if your Mac is crashing 31,937 views CleanMyMac 11. You can open the notepad.exe copy and paste the info above and save the files as dump.reg then you just doble-click on it to add the registry key. Windows can generate a crash dump report file when an App crashes by adding this registry key. ![]() I would like to know whether word crashes when tries to open the document or not. ![]()
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